Troubleshooting
A starting point for common issues. Connection and billing problems each have their own deeper guide, linked below.
Connecting an AI tool
Section titled “Connecting an AI tool”For anything about connecting a client — 401/404 errors, missing tools, switching worlds, rate limits — see Connection troubleshooting.
Signing in
Section titled “Signing in”- Didn’t get a verification or magic-link email? Check spam, then request a new one — magic links and verification links expire after a while.
- Locked out after a password reset? Resetting your password signs out all sessions; sign in again with the new password. See Sign-in methods.
Billing and plans
Section titled “Billing and plans”Cancellations, refunds, failed payments, and blocked downgrades are covered in the Billing FAQ and Upgrade or downgrade.
Can’t access a world
Section titled “Can’t access a world”Worlds are private to their owner and invited collaborators. If you can’t see a world someone mentioned, ask its owner to invite you. If a world you had access to disappeared, your collaborator role may have been removed.
”I can’t edit entities or lore in the portal”
Section titled “”I can’t edit entities or lore in the portal””That’s expected — the portal is for browsing and managing; you create and edit content by connecting an AI tool and asking it to make the change. See Entities and relationships.
”An agent’s changes aren’t showing up”
Section titled “”An agent’s changes aren’t showing up””The portal doesn’t live-update. Refresh the page and the changes will appear.
Hitting a limit
Section titled “Hitting a limit”Entity, storage, seat, and request-rate limits are explained in Limits and quotas.